Services
After-sales service
Doctors and engineers on staff — manufacturer-protocol support across the device lifecycle, from installation to spare parts.
Certified engineersManufacturer protocolSince 2006Support inside Iran
What we provide
The pillars of after-sales service
Specific and dependable — not vague claims.
Providing specialized consultation, design, and comprehensive solutions for Neonatal Intensive Care Units (NICUs), tailored to the specific needs, capacity, and requirements of healthcare facilities. Our solutions include the supply and selection of neonatal ventilators, phototherapy units, neonatal resuscitation tables, incubators, infant warmers, and other specialized equipment required for neonatal intensive care. Our services cover the entire process, from consultation and system design to equipment supply, installation, and commissioning. Comprehensive after-sales services include user training, calibration, periodic and preventive maintenance (PM), specialized repairs, and the supply of spare parts for neonatal equipment, ensuring reliable technical support, optimal equipment performance, and continuous operation of critical neonatal care systems.
Providing specialized consultation, product selection, and comprehensive solutions for operating room equipment, including various anesthesia machines, surgical operating lights, ceiling-mounted pendants, and modular operating room systems, tailored to the specific needs, capacity, and requirements of healthcare facilities. Our services cover the entire process, from consultation and system design to equipment supply, installation, and commissioning. We also provide comprehensive after-sales support, including user training, calibration, preventive and periodic maintenance (PM), technical repairs, and spare parts supply, ensuring continuous equipment performance, reliability, and extended service life.
Providing specialized consultation, design, and equipment solutions for mobile hospital and emergency systems with a focus on disaster and emergency management. Solutions include rapidly deployable tent systems, mobile hospitals and medical facilities, specialized modular and connectable containers, as well as essential supporting infrastructure such as lighting and power supply systems, portable water supply, ventilation, heating and cooling, sanitation systems, and other required facilities. Our services cover needs assessment, solution design, equipment selection and supply, installation and commissioning, user training, technical support, and after-sales services, tailored to the specific requirements of organizations, healthcare facilities, and emergency response units.
Providing specialized consultation and clinical education for nurses, patients, and caregivers in stoma care, wound management, and continence care, along with the supply of required products and medical supplies tailored to each patient's needs and condition.
Providing consultation, supply, and distribution of consumable products, equipment, and devices for veterans and persons with disabilities, including orthotic and prosthetic solutions, mobility and rehabilitation equipment, and other specialized medical supplies, with the aim of facilitating daily activities, promoting independence, and improving quality of life.
Providing specialized consultation and guidance for the selection and supply of physiotherapy and rehabilitation products and equipment, tailored to the needs of elderly people, patients, and healthcare facilities, with the aim of supporting functional recovery, improving mobility, and enhancing quality of life.
Providing **turnkey consulting, design, and equipping services** for healthcare departments, including needs assessment, equipment layout and planning, product selection and recommendation, supply and installation of equipment, and integrated solutions for commissioning and operation.
Process
How a service request works
1
Request
You submit a service or parts request with the device model.
2
Technical review
An engineer reviews the need and proposes a plan of work.
3
Service
Installation, maintenance or parts, delivered to the manufacturer's protocol.
4
Hand-over & support
Hand-over with documentation, and support through the rest of the device's life.
Availability
Office hours + 24/7 emergency support
Honest and dependable: planned work happens during office hours; for critical situations an emergency line is available around the clock.
Office hoursSaturday-Wednsday : 8:00-16:30 Thursday: 8:00-13:00
24/7 emergency supportFor critical equipment and emergencies, around the clock
Geographic coverageSupport across Iran
Find the equipment you need
Everything we supply is covered by these services. Start from a clinical department or from a brand.